Transporting your package
Parcels are usually shipped within 48 hours of receiving your payment. The standard shipping method is the Colissimo tracked, delivered without signature. If you require a delivery with signature, additional cost applies: please contact us. Regardless of the shipping method chosen, we will provide you with a link as soon as possible to allow you to track your parcel delivery online.
Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in a single order. We cannot group two separate orders and you will have to pay the shipping costs for each.
Return a product
If the product received does not comply with the order, within three working days from the date of receipt, contact the Confiserie du Roy René by calling (33) 04.42.39.29.89 in order to obtain a written return agreement.
Any product redirected without prior return agreement will be refused and returned to the shipper. At the customer’s request, the Confiserie du Roy René undertakes to return the product ordered at its expense. In case of stock shortage and impossibility by the Confiserie du Roy René to supply the ordered product, the customer will be offered either a similar product or the refund of the initial product.