General Conditions of Sale

Update of the General Conditions of Sale: 07/05/2018

hese general conditions of sale govern all relations between:

    • The company CONFISERIE DU ROY RENÉ, simplified joint stock company, registered at the RCS of Aix-en-Provence under number 621 620 921, and having its registered office at 5380 Route d’Avignon 13090 AIX-EN-PROVENCE (hereinafter referred to as after the “Seller”),


    • The natural person who orders a product (s) on the website (hereinafter the “Customer”).

Confiserie du Roy René invites its customers to download and print the general conditions of sale.

The website (hereinafter “the Site”) is an ecommerce area that offers a remote product ordering service and preparation of products delivered by the Seller or removed in store or drive by the Customer, under the conditions defined below.


The General Terms and Conditions of Sale are intended to describe the terms and conditions for distance sales of goods and services between the Seller and the Customer intended to be delivered worldwide, with the exception of the United States, its United Arab Emirates, and Israel (hereinafter after the “Territory”), with no minimum purchase. They express the entirety of the obligations and rights of the Parties.

Any order placed by the Customer in this context is carried out by himself for his personal and non-professional needs.

The contract resulting from the actual ordering of the Customer is subject to the regulations governing distance selling, as resulting from the laws and regulations in force in France, as well as the provisions set out below.


The customer who orders on the Site certifies to be a major physical person, non-commercial, acting for his personal needs.

The Customer acknowledges having read the General Terms and Conditions of Sale and expressly accepts them from the moment he validates and pays for his order after having clicked on the button “I have read and I accept the general conditions of sale”.

The Customer is also required to read the legal notice of the site: which are an integral part of these Terms and Conditions of Sale.


The Seller is free to adapt and / or modify at any time the General Conditions of Sale, the Customer is therefore invited to consult the Site regularly.

The General Conditions of Sale applicable to each order are those in force on the day of the order.


Product presentation

The Seller presents on his Site the products and services as well as their detailed descriptions allowing the Customer to know, before the final ordering, their essential characteristics.

Illustration and photography of products

The Customer is informed that the descriptions, product sheets, engravings, advertising descriptions and photographs do not fall within the scope of the contract and constitute only a presentation of the Products as an indication.


The product offers presented on the Site are valid while stocks last. A product temporarily unavailable is indicated as such.

The fact of adding a product in the basket is not worth validation of the order, it is possible that all or part of the quantity of a product put in the basket, is not available at the time of the validation of the order. In this case the Customer is informed directly and before the payment of his order.

The Seller will make every effort to ensure the availability of the entire range of products offered.


The Seller is free to offer promotional offers, the Customer is informed that any promotional benefit is limited to one use per order.


In case of unavailability of products, Confiserie du Roy René will inform the Customer immediately and will propose to either substitute one or more products of the order, or cancel the order and be refunded the missing product. No product will be substituted without the express agreement of the Customer.
Product customization

The Roy René Confectionery offers a customization service of products, including boxes of calissons, the rates of this service are indicated directly on the Site during the customization.

The Customer is personally liable civilly and criminally for the choice of text and images that will be printed on the packaging of the Products. The Client is also prohibited from mentioning in the text of the personalization of names, trademarks and logos protected by intellectual property rights.

Confiserie Roy Roy disclaims all liability for illegal content or contrary to morality of the text chosen by the Customer, and reserves the right to refuse the personalization service if the Customer’s request is illegal, contrary to morality or if it contains terms contrary to the principles of political, cultural and religious or value-judging neutrality or relates to sensitive data with reference to ethnic or racial origins, trade union membership, sex life and / or manners of people.

In this case the Confiserie du Roy René reserves the right to delete the item of the order, without prior notice.



The prices of the products presented on the site are indicated in Euros all taxes included (TTC). They are applicable during the validation of the order by the Customer and do not include the participation in the shipping costs, invoiced in addition, and indicated before the final validation of the order.

The price of the products is the one appearing on the Site at the date of the order. The prices are submitted to the French T.V.A. and any change in the legal rate of this T.V.A. will be reflected in the price of products and services presented on the Site, on the date stipulated by the relevant application decree.

Delivery charges, which are added to the total amount of the order, are indicated on the summary of the order, according to the delivery terms.

The amount of the order that the Customer has validated by making payment is the final price – all taxes included and including the amount of delivery charges – and maximum that may be debited.

The seller reserves the right to modify its prices at any time, without notice, it being understood however that the price indicated on the Site the day of the order will be the only one applicable to the Customer.
Means of payment

Payment can be made by:

    • Credit card: accepted cards are: Carte Bleue, Visa, Master Card, Paylib, Masterpass.
    • PayPal, provided that the Customer has a PayPal account.

All flows of information related to payment are made in a secure context, especially when a payment by credit card is made via MERCANET payment platform owned by BNP PARIBAS and using the SSL protocol. The information communicated during the placing of the order (card number and validity date) are not stored on the Seller’s servers.

To increase security, the Customer must provide this information to each new order.

The communication by the Customer of his credit card number is authorized to debit his account for the amount of the order. Confectionery Roy René will make the assessment at the end of the preparation of the order, for the exact amount of products actually delivered to the Customer.

The ordered products are the property of the Roy René Confectionery until full payment of the order. In case of irregular payment, incomplete or refused, or in case of faulty behavior of the Customer, the Roy René Confectionery reserves the right to block the delivery of products ordered. Confiserie Roy René will inform the Customer electronically and ask him to remedy the situation.



During his first order, the Customer is required to indicate his email address as an identifier and to choose a password. This password must be at least 6 characters in length and have a certain level of security to be retained. A uniqueness check and the email address are then performed by the system.

In the event that the Client loses his password, he can click on the “Forgotten Password” section and enter his email address. The Customer will receive a link on his email address that will allow him to change his password.

The password is strictly confidential, it will be asked to the Customer each time the connection to the Site. The Customer is solely responsible for its use.

Space my account

In order to be able to place an order, the Customer must provide certain information in his space, and in particular:

    • His name and his name,
    • His address,
    • His telephone number.

The Customer who wishes to use the Site expressly undertakes not to use false information or third party information and to provide true and genuine information. The customer also undertakes to inform the Seller of any changes concerning them.

A summary of the information provided is presented to the Customer via an email.

This information is necessary for the management of orders by the Confiserie du Roy René and allows the link between the Seller and the Customer. As a result, failure to provide requested information is equivalent to foregoing the creation of an account, and will prevent the Customer from placing an order.


In the event that the client’s account is no longer active for 24 months, Confiserie du Roy René reserves the right to disable the Client’s account, automatically, without notice or compensation. This deletion will have the effect of permanently deleting all the information and personal data of the Customer.

The Customer who wishes to deactivate his account may make the request by e-mail to the following address: [email protected] Confiserie du Roy René will make his best efforts to deactivate the account as soon as possible and will send an email to the Customer to confirm the deactivation.

Order process

    • Step 1: Constitution of the basket

he Customer chooses the products he wishes to buy and adds them to his basket by clicking on “ADD TO BASKET”.

Once the products are selected he can enter a promotional code. The basket amount does not include shipping costs at this stage, which depend on the shipping method chosen in step 2.

To proceed to the next step, the Customer must click on “PROCEED TO ORDER”.

    • Step 2: Choice of delivery method .

During this stage, the Customer chooses the country of delivery and the mode of delivery:

    • DRIVE delivery
    • Withdrawal in store
    • Home delivery

If the Customer opts for Drive or in-store pick-up, the Customer must choose the pick-up store and indicate the date and time of pick-up of his order.

Once the delivery method has been chosen, the Customer must click on “VALIDATE DELIVERY MODE” to proceed to the next step.

    • Step 3: Payment

Once the delivery method is validated, the Customer is sent on a page summarizing his billing information, the content of the order, the delivery method and the total amount of the order.

The customer must also enter his payment information and choose between payment by credit card or via PayPal. It is at this moment that the Customer is invited to check “I have read and accept the general conditions of sale”.

If the Customer decides to pay by credit card, he must select his credit card in order to be directed to a secure access and enter his banking data under the conditions provided. If he chose the payment via PayPal he is redirected to the PayPal site.

To confirm the order the Customer must click on the button “PAYMENT”, as from this moment he is considered to have knowingly accepted the content and conditions of the order in question and in particular the present general conditions of sale.

    • Step 4: Order Confirmation

Once the payment centers concerned have validated the transaction, a page confirms his order to the Customer, and a summary e-mail is sent to the Customer.

In the event that, for any reason, an order is not accepted, Confiserie du Roy René will inform the Customer by any means.
Order modification and tracking

As of the reception of the e-mail of confirmation of order, the Customer has the possibility of following the state of his order in his space, by clicking on “my account”, or “Orders”.

The Customer will not have the possibility to modify his order after the payment of this one.

Once the delivery mode is validated by the customer, and the order confirmed, it is no longer possible for the Customer to modify the delivery mode for technical and logistical reasons.

Order limitation

La Confiserie du Roy René reserves the right to limit the order of the same product to a certain quantity by the Customer for stock management reasons.


Delivery area

Home delivery of products to the Customer is ensured in Metropolitan France, DOM-TOM, European Union and throughout the world with the exception of the USA, the United Arab Emirates and Israel.

For delivery by Drive or pickup point, delivery is limited to stores offering the pickup or drive service.

Delivery times

The delivery at home is carried out by Colissimo, the delivery time can vary according to the choice of the Customer to opt for the personalization of the products. Delivery is from Monday to Saturday, to the address provided by the Customer when ordering. The parcel is delivered without signature in the post office box of the Customer, in case of absence it is advisable to contact the service of LA POSTE to communicate your instructions:


Delivery costs are the responsibility of the Customer, and are communicated to the Customer before any order confirmation in step 3: Payment.


Upon delivery, the Customer must carry out an examination of the physical condition of the package delivered as well as an examination of its contents, in the presence of the carrier.

The delivery date corresponds to the date and time of delivery or the first actual presentation to the delivery address indicated by the Customer in the order form or the making available at the collection store.

The transfer of risks occurs upon delivery, at the time of delivery of the products to the delivery address provided by the Customer or at the time of collection package in store or at the Post Office.

An identity document or any other necessary proof may be required at the time of delivery or collection of the package.

At the time of delivery, the Customer or any third party to whom he has given authority to receive the goods, will formalize his acceptance by signing the delivery receipt which will be presented to him and on which may be made any remark appearing necessary.

The signature by the Customer or any person mandated by him for this purpose of the said delivery note confirms the good reception of the order, its contents and the number of associated packages indicated on the delivery note as well as the good condition of the packages.

Any anomaly noted will imperatively have to be the subject of handwritten reserves carried on the delivery slip of the conveyor. The reservations must be clear and detailed, dated and signed by the Client to avoid any dispute. No complaint can be registered in the absence of reserves formulated at the time of the delivery. The Customer must inform Confiserie du Roy René within two working days of the incidents encountered and the steps he has taken.


Right of withdrawal

Article L. 221-18 of the Consumer Code states that the consumer has a period of fourteen (14) days to exercise his right of withdrawal from the contract concluded at a distance without having to justify his decision.

The Customer must notify the Seller of his decision to withdraw by sending him, before the expiry of the aforementioned period, the standard withdrawal form, available on the Customer Area, or an unambiguous statement expressing his willingness to withdraw.

The customer must send this completed form to withdraw from the contract to the following addresses:

    • By post: 5380 Route d’Avignon 13090 AIX-EN-PROVENCE – FRANCE



I hereby notify you of my withdrawal from the contract for the sale of the property below:

Ordered on [……………………………….] (*) received on [………………………….……….] (*)
Order number: […………………………………..……………………]
Name of consumer(s): [………………………………………………………………]
Address of the consumer(s) : [……………………………………………………………………………………………………………………………………………………………………]

Signature of consumer(s) (only if this form is notified on paper)
Date : [……………………………………]


Returns and Refunds

The refund will be made by the same means of payment as the one used by the Client for the initial transaction, unless specifically indicated by the Client. The refund will be made as soon as possible and at the latest within 14 days following the effective exercise of the right of withdrawal by the Customer.

This period may however be extended by Confiserie du Roy René until Confiserie du Roy René receives the goods returned by the Customer in store or to the address indicated on the return form. Where the fourteen (14) day period expires on a Saturday, Sunday or statutory or non-working day, it shall be extended until the first following working day.

In accordance with Article L.221-23 of the Consumer Code, the cost of returning the products will remain the responsibility of the Customer except in the event of non-conformity of the products delivered with the order (in this case, the cost of return will be the responsibility of Confiserie du Roy René. The Customer may be held liable in the event of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product.


Confiserie du Roy René informs the Customer that in accordance with Article L.221-28 of the Consumer Code, the Customer does not benefit, for the order of products which, because of their nature, cannot be reshipped or are likely to deteriorate or expire quickly, of a right of retraction. This includes the following:

    • Fresh products such as, but not limited to, chocolates and marrons glacés,
    • Products whose packaging has been opened,
    • Products resulting from a special order (personalized calissons)


Confiserie du Roy René guarantees to the Customer that the Products are manufactured and packaged according to strict quality rules, and preserved in accordance with the standards in force in France.

La Confiserie du Roy René cannot guarantee the quality of its Products if the Customer has not complied with optimum storage conditions, or if the Customer has consumed products beyond the best before date indicated on the packaging.


La Confiserie du Roy René can in no case be held responsible in case:

    • Fraudulent use of the Site or login credentials by the Customer;
    • Interruption of the Site;
    • Force majeure within the meaning of Article 1218 of the Civil Code preventing it from fulfilling the obligations contained in these General Conditions of Sale.

The trademarks “LA CONFISERIE DU ROY RENÉ” as well as all commercial trademarks, figurative or not, and all other trademarks, commercial names, service marks, illustrations, images, logos, registered or unregistered designs and models, copyright and patents (hereinafter “the Intellectual Property Elements”), appearing on the products, in the catalogues, the online shop, or on any accessories or packaging, registered or not, are and remain the exclusive property of Confiserie du Roy René.

Any reproduction, complete or partial, modification or use of the Intellectual Property Elements, for any reason whatsoever or on any medium whatsoever, is strictly prohibited without the express prior written authorisation of Confiserie du Roy René. This prohibition also applies to any combination or use associated with any other mark, symbol, logo or, more generally, any distinctive sign intended to compose a logo.


La Confiserie du Roy René has implemented a strict policy surrounding the personal data of its Clients. This policy and the commitments of La Confiserie du Roy René are available in the legal notices:


If one of the clauses of the present general conditions were to be declared null by a court decision, this nullity could not carry out the nullity of all the other clauses, which would continue to produce their effect.


The present conditions of online sale are subject to French law. Failing amicable settlement, disputes relating to orders placed on the Site are the exclusive jurisdiction of the French courts, notwithstanding multiple defendants or warranty claims.

In addition, in accordance with Article L.616-2 of the Consumer Code, Confiserie du Roy René informs the Customer of the existence of an online dispute resolution platform set up by the European Commission. The purpose of this platform is to collect any complaints arising from online purchases by European consumers and then forward the cases received to the competent national ombudsmen. This link is available here:



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