Terms of Sales

Article 1 – Introduction

Confiserie du Roy René offers a remote sales service of Confiseries Provençales by Internet. The customer declares to have read the following provisions before placing an order. By choosing to buy the Confiseries Provençales, the customer expressly and irrevocably accepts the terms set out below.


Article 2 – Legal majority

The customer declares to have the capacity to conclude the present contract, whose general conditions of sale are presented hereafter, that is to say to have the legal majority and not to be under tutorship or curatorship.


Article 3 – Applicable law

The regulation applicable to the proposed sale is that of the distance selling in force in France to date, of which Confiserie du Roy René reminds the customer below, the main terms.


Article 4 – Registration of the order

When you click on the Validate button after the order process, you declare to accept the order as well as the entirety of the present General Conditions of Sale fully and without reserve. This last “click” is assimilated to the handwritten signature referred to in Article 1341 of the French Civil Code, hereinafter referred to as the “click of acceptance”. From the “click acceptance” indicated above, the order is considered irrevocable and can be questioned only in the limited cases provided below.

Article 5 – Order Confirmation, Shipping Times

It is expected, from the registration of the order placed, the sending of an email. By keeping this e-mail and / or by printing it, the customer has proof of his / her order that Roy René’s Confiserie recommends to keep. Attention: this email confirms that the order of the customer has been taken into account by the Confectionery Roy René and not that the product ordered is available. The order is taken into account and the shipping time begins to run, from the date of the order: if the order is placed before 12 hours, it will be processed in the day; if on the contrary it is passed after 12 hours, it will be treated the next day. Please note that all orders placed on a Friday after 12 hours will be processed on Monday morning. The preparation of an order can in principle last up to two days including in particular the processing of the order, the preparation of the Products, the packing and the invoicing before the dispatch of the Available Products. In case of out of stock, the Roy René Confectionery will contact the customer, within three working days from the sending of the confirmation email, to propose, what the customer accepts already, either a new time of receipt of the product, either a replacement product or the cancellation of the order.

Article 6 – Price, Payment and Billing

Prices are quoted in euros, excluding postage. They take account of the VAT applicable on the day of the order. Any change of VAT rate will be reflected automatically on the price of products. The VAT rate applied is a percentage of the value of the goods sold, of 20% or 5.50% according to the products for a delivery in Metropolitan France, Corsica and Monaco. Accepted payment methods are the credit card on the website. The invoice of the order will be attached to the package at the express request of the customer. The customer account will be charged only the amount of products ordered that are actually shipped.

Article 7 – Postage and delivery times

The shipping costs are billed to the Customer according to the weight of the package, the place of delivery and mode of transport chosen. They are indicated to the Customer before the final registration of the order. Customers with orders over € 100 will receive a free port for any delivery in Metropolitan France.
The products are delivered to the delivery address you indicated during the ordering process. The times indicated are average times and correspond to the processing times and delivery by the services of the Post Office for products to France and Monaco. In the case of items that are available on different dates, given their availability, the delivery time is based on the longest period. Confiserie du Roy René however reserves the possibility of splitting deliveries. Only products shipped are to pay, Confectionery Roy René will refund the difference between initial transaction and products actually delivered. Participation in processing and shipping costs will be charged for one shipment only. In case of unusual delay, an email will be sent to you.

Article 8 – Geographical area of ​​delivery

The products offered for sale by Confiserie du Roy René are delivered in France + Monaco + Corsica and in the rest of the world.

Article 9 – Verification of delivered products

The customer is required to check the condition of the packaging and the conformity of the delivered product. Any complaint about apparent defects or nonconformity of the delivered product must be reported by the customer, within three working days from the date of receipt of the product by the customer, by sending:
– or a registered letter with acknowledgment of receipt at Confiserie du Roy René, 5380 Route d’Avignon (RD7N), 13089 Aix-en-Provence
– either an email to contact@calisson.com and in any case by calling (33) 04.42.39.29.89

In the absence of a claim made within the aforementioned period, the delivered products will be considered as compliant and accepted by the customer. No product can be exchanged before being redirected and received by Confiserie du Roy René, in good condition, as delivered by Roy René Confectionery. In particular, the product should not be consumed.

Before returning the product to the Roy René Confectionery, the customer must contact the Roy René Confectionery by calling (33) 04.42.39.29.89 in order to obtain a written agreement of return. Any product returned without prior agreement of return will be refused and returned to the sender. At the customer’s request, Confiserie du Roy René undertakes to return the ordered product at its own expense. In case of out of stock and impossibility by the Confiserie Roy René to provide the product ordered, it will be proposed to the customer is a similar product, or the refund of the original product.

Article 10 – Withdrawal period

The withdrawal period granted to the customer on the purchase of goods, within the framework of the law, is 7 (seven) clear days, as from the date of reception of his order. During this period, the customer may return, at his own expense, without further penalties, the product or products do not suit him. At the end of the withdrawal period, the customer has 48 hours to return the package. The customer can then choose between, on the one hand, the reimbursement of sums paid in return for the return of the product or products and on the other hand, the exchange of the ordered products. It is understood that the product (s) returned by the customer must be in good condition, as delivered by the care of the Roy René Confectionery.

Article 11 – Security of transactions

In order to optimize the security of transactions on the Internet, an SSL (Secure Socket Layer) online payment system is offered to the customer which makes it possible to encrypt, with a 128-bit key, the customer’s credit card number. Attention: to be able to benefit from the SSL secure payment method, the client must use SSL compatible browsers. Compatible browsers are:
Either Netscape Communicator version 4.0 or later, or Microsoft Internet Explorer 4.0 or later, or Mac-OS or later.

Article 12 – Retention of title

Confiserie du Roy René expressly reserves the ownership of the delivered products until full payment of their price in principal and interest. The simple delivery of a payment order does not constitute a payment. The above provisions do not impede the transfer to the customer of the risk of loss or deterioration. In the absence of full payment, the Confiserie Roy René will be entitled to demand the return of the delivered products. The costs that may be incurred for this return will be borne by the customer.

Article 13 – Nominative information

In application of the law n ° 78-17 of January 6th, 1978 relating to the computer science, the files and the freedoms, the information which will be asked to the customer are necessary to the treatment of his order and are intended for the services of the Confiserie du Roy Rein. The customer has a right of access to the information concerning him and the possibility of modifying them. On request, they can be communicated and in case of error rectified. The customer may also object to their being communicated to third parties by sending a letter to the Roy René Confectionery.

Article 14 – Force majeure

Confiserie du Roy René releases its responsibility for any breach of its contractual obligations or the hypothesis of force majeure or fortuitous, including, but not limited to, disasters, fires, internal or external strike, failure or internal or external breakdowns , and generally any event that does not allow the proper execution of orders.

Article 15 – Identification of the company

Confectionery Roy René
5380 Route of Avignon
RD7N
13089 Aix en Provence
Tel: (33) 04.42.39.29.89
Fax: (33) 04.42.24.41.94
contact@calisson.com
registered in the register of Commerce and companies of Aix en Provence under the SIREN no .: 621 620 921

Article 16 – Completeness

These general terms and conditions and the related sections (security, payment, delivery, warranty, sav) represent the entire rights and obligations of the parties concerning orders for products on the Internet. No general or specific condition communicated by the customer will be able to be integrated into these general conditions of sale.

Article 17 – Litigation

In the event of any difficulty relating to the interpretation or the application of these conditions of sale, the parties will try as far as possible to resolve their dispute amicably. In case of failure of these attempts all disputes that may arise from these conditions of sale shall be brought even in case of plurality of defendants or warranty call, before the Commercial Court, Instance or large instance of Aix en Provence

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